A. PAYMENT POLICY
Upon confirmation of your booking, a deposit is payable to secure your confirmation. Please refer to the table below for a detailed breakdown for each season.
Please note that some resorts may impose different deposit schedules. If this is the case, our Travel Consultant will brief you accordingly.
B. TYPES OF PAYMENT
We do accept 3 modes of payment.
• Telegraphic transfer/bank wire where payment can be verified within 3-7 banking days (banks in the Maldives are closed on Fridays and Saturdays in addition to public holidays)
• Mobile Point of Sale (mPOS)
• Money Transfer (Western Union)
1. Telegraphic Transfer/Bank Wire
All bank charges are to be borne by the originator of the remittance.
Please email a copy of the remittance to the Finance department: accounts@lilytoursmaldives.com
2. Mobile Point of Sale (mPOS)
Payment Request will be generated by our Finance Department using mPOS portal which will be sent via email. By accessing the link, you have the option to complete the transaction using Debit / Credit Card. Transactions completed via Payment Request are considered as Card transactions.
Please also note that the transfer fee is to be borne by the sender. We will only accept exact amount of the booking as stated in the pro forma invoice.
4. Money Transfer (Western Union/MoneyGram)
We accept Money Transfer/Cash Transfer through Western Union. You will have to provide us with the tracking number or receipt.
Please also note that the transfer fee is to be borne by the sender. We will only accept the exact amount of the booking as stated in the pro forma invoice.
C. BOOKING CANCELLATIONS
If you wish to cancel your booking, you have to send a written notice to your Consultant, mentioning your case ID (followed by X numbers) and “Cancellation” in the email subject line.
Cancellations or amendments will not be accepted unless they have been confirmed by us in writing.
A written confirmation of the cancellation will be sent to you within 3-5 working days.
All cancellations will incur charges according to the cancellation policy specific to each resort. The cancellation policy is mentioned in the Proforma Invoice.
No-Shows
No-shows will be charged 100% of our invoice.
Early Departures
Early departures are treated as a cancellation and 100% of the total booking value for the unused nights will be charged.
Travel Insurance
Please make sure that you have booked adequate travel insurance – an essential part of your holiday. We strongly advise you NOT to travel without insurance.
Refunds
Refunds will be made the same way the payment was received, e.g. credit card payment: to the credit card used for payment; telegraphic transfer/bank wire: refund to the account held by the primary customer. Once the refund transaction is initiated it takes 3-5 banking days to be credited to your account or credit card.
The whole refund process from receiving your request to the amount being credited to your account normally takes 15-30 working days.
All refunds will be subject to the applicable bank charges and a Consultancy Fee of USD 200.
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